Legislative changes controlled drugs

Update Tramadol – 16/06/2014: Now Processing Orders. Our system is back up and running. If you have place orders that have been “status cancelled – void” you will be required to place new orders.

Tramadol-12/06/2014: The supply of Tramadol shall be up and running shortly. Sorry for inconvenience we may have caused.

Delivery From 10 June 2014, Tramadol will be a Schedule 3 controlled substance. This means that prescriptions for any medicine containing Tramadol will require a physical signature. Please Allow 3 – 5 Days when placing orders for Tramadol medication.

We will therefore be making changes so that our services remain in compliance with the new laws.
The products Tramadol 50mg, Tramadol Drops, Zamadol, Tramacet, Zydol and Mabron will all be affected by these new guidelines.

Prescription, Preparation and Delivery

As prescriptions for Tramadol will require additional time to process, we will not be able to offer it to patients on a next-day delivery basis. When ordering any of these products, please allow 3 – 5 days for it to reach you.

The new procedures will entail longer processing times, and increased use of our staff and resources. We regret to say that our prices for the above listed products may be subject to increase as a result.

Changes To Your Consultation

To comply with the new legislation, our consultation process is also changing. There are now three extra questions involving identification checks. These will appear on all medical questionnaires for pain relief products. Not submitting to these checks will mean that we cannot process your order. . You must agree to these for us to process your order.

In situations where an ID check is rejected, an email will be sent to you, prompting you to correct any data you may have entered incorrectly. In cases where the correct information is not provided within three days, your order will be deleted and you will not be able to make any purchases until you have provided a reason for the incorrect data supplied. You can do this by logging into your account and correct this, alternatively please scan your passport or driving licence and email it to customercare@patientpharmacyservices.com with your order number in the subject field.

Changes To Repeat Prescriptions

From the above date, you will not be able to reorder Tramadol products via repeat prescription. You will need to fully complete the consultation process for each separate order.

Many Thanks For Your Custom

We will still strive to provide the best service possible to our patients, and we would like to thank you for your continued custom. Please contact us should you have any further questions regarding these changes to our service.